Affordable Landlord Services That Let You Enjoy Life
Maintenance Administration
Simple Renting’s customer care team takes the pain out of handling maintenance. Tenants can make a maintenance request by phone, text, or online. When a tenant makes a request, we create a work order and schedule an appointment with your maintenance team or preferred vendor. We continue to follow up with the team member or vendor until the work is completed. After the work is completed, we follow up with the tenant to ensure customer satisfaction. Routine property maintenance is coordinated with your maintenance team. All activity can be viewed in the online landlord portal.
No maintenance team or property manager? No problem. Select from our network of trusted vendors who will provide the professional level of service your tenants deserve.
Maintenance Admin Services
- Receive all maintenance requests
- Coordinate requests with the maintenance team or contractor
- Follow up on completed work
- Place tenant satisfaction calls
- Schedule routine property maintenance with maintenance team or contractor
- Generate weekly work order reports
Rent Payments
Simple Renting has made rent collection easier for tenants and landlords. Tenants have several convenient options to pay their rent, even with cash. No more “The check is in the mail”, running around collecting payments or trips to the bank. All payments are deposited directly into your bank account. In the event a tenant’s pays late, late notices are sent and actions taken, according to your policy, until payment is made. Tenants receive a payment statement at the end of each year. View payment activity in your online portal. Enjoy the benefits of the simple way to get paid each month.
Rent Payment Services
- Rent payments are deposited directly into landlord accounts
- Post monthly rent payments
- Send notices of late payment and late fee
- Generate monthly rent payment reports
- Send annual rent payment statements to tenants
Contact Center
Never miss another call or request. Simple Renting acts as an extension to your office by answering all calls and/or responding to emails, web requests, chats, or texts. We capture all requests from tenants, applicants, or other callers in your online tenant portal. Callers always receive a pleasant, helpful voice on the other end of the line. Tenants receive a quick response to their requests. Our professional customer care team delivers exceptional service during normal business hours and after hours emergency service. All activities are logged into the landlord portal.
Contact Center Services
- Professional, caring, US customer care specialists
- Handle all calls
- Respond to email and web request
- Communicate with tenants and staff through text and live chat
- Send voice or text alerts
Communications
Simple Renting offers real-time tracking of all your business activity through a secure online landlord portal Or you can call a client-relationship manager to answer your questions.
Simple Renting also keeps your tenants informed. We send annual lease renewals and rent payment statements, update profiles with current information, send tenant notifications and alerts, track move-in and move-out details and send newsletters. We follow up after maintenance repair and handle complaints.
Communication Services
- Send annual lease renewals
- Send annual profile form to update tenant information
- Calculate annual security deposit interest
- Handle complaints
- Send tenant notices, newsletters, and birthday greetings
- Online landlord portal – tracks all communications, rent payments, work orders, and stores all documents
New Tenants
Keeping your units occupied with the right tenants is a priority for the landlord. Finding the right tenant is very important to your bottom line. Simple Renting will post your rentals for you, pre-screen your callers; and responds to email inquiries; schedule apartment viewings; conducts the application process, including the credit, employment, current residency, and background checks. Once you select your preferred applicant, we prepare the lease and other paperwork and get them signed. Then we send the welcome gift and set up the move-in process. Our strict screening process helps you eliminate undesirable tenants. Our priority is to help you find good, long lasting tenants.
New Tenant Services
- Post apartment ads
- Prescreen callers and respond to email inquires
- Schedule apartment viewings
- Conduct applicant screening process
- Process application
- Credit, background, eviction, and social media check
- Employment, current and prior residency verifications
- Prepare lease agreement, welcome packet and move-in forms for electronic signature
- Setup move in
*Apartment showing and home visit services are available
Bookkeeping and Bill Pay
Everyone has bills to pay. Landlords are no exception. Paying bills on time is just as important as receiving rent on time. Simple Renting’s bookkeeping and bill pay service takes the hassle out of paying bills. We pay your bills, categorize your income and expenses, and prepare financial statements for your accountant. You can view your bills and all transactions in your online landlord portal.
Bookkeeping and Bill Pay Services
- Accounts Payable and Receivable
- Bank Reconciliation
- Financial Statements
Inspections
Taking care of your investment—and making sure your tenants take care of your investment—can save a lot of money. Staying on top of minor repairs before they become costly preserves the value of your property, reduces the chances of costly repairs and keeps tenants happy. Simple Renting schedules move in/move out, quarterly, semiannual, and annual inspection with your property managers or designated vendor, to assess property conditions on building grounds and inside the units and building. Pictures or videos and inspection reports are kept in each tenant’s online file. Regular inspections can ensure tenants and landlords are complying with the terms of the lease.
Inspection Services
- Move In and Move Out Inspections
- Quarterly and Annual Inspections
- Photos and Video Inspections
